Technical Support
Need help with your Echo911 equipment or service? Fill out the form below and our support team will get back to you by email and text. You do not need an account.
Immediate Response, Around the Clock
As soon as your ticket is generated, our staff are immediately notified to respond — and will reach out by phone if needed.
Phone Support: 256-888-0001
For documentation purposes, a ticket is required before phone support. Submit the form below, then call us with your ticket number.
System Status
Checking on an outage? View live system health at cad.echo911.com/status.
Track Your Ticket
We'll email and text you a secure link to view, reply to, and track your ticket — no account needed.
Before You Continue – End User Technical Support Only
Please confirm you are an end user of an agency with Echo911 services, and that you are not the Echo911 account holder requesting account or service changes.
This form is ONLY for end user technical support.
Customer Service, Billing, Sales, and all other services for account owners must be handled in the Customer Portal, after logging into your account and going to the Support page. Authentication is REQUIRED.
Again, this form is ONLY for end users of an agency needing technical support. Thank you.